A refreshing perspective in a world of blame. In case I haven’t said it already, I’m sorry too!
No, really. I’m really sorry. I know I was wrong and I take full responsibility for the impact this has had. I can probably have a go at trying to explain to you why I acted the way I did, but I am not trying to make excuses and appreciate that, whatever my intention, the actual impact is something for which I must take responsibility.
Elton was right – sometimes sorry does seem to be the hardest word.
But bloody hell, isn’t it powerful?
Sorry takes the wind out of the sails of any argument, any conflict. In seconds, it lays the foundation on which reconciliation can be built.
It has to be sincere of course. An insincere apology can be worse than no apology at all. And ‘The Power of But’ is more dangerous here than anywhere else. “I’m sorry, but…” means that actually I’m not really…
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